Frequently Asked Questions
What products do you sell?
Do you offer vegan donuts?
We do not make vegan donuts. Our handcrafted brioche donuts are made from scratch using eggs, milk and butter, as well as fresh, local ingredients whenever possible.
What ingredients do you use in your baked goods?
Whenever possible, we use fresh and locally sourced ingredients from our friends and neighbors and from our own backyard on Maui, Hawaiʻi.
Where is your shop located?
Our donut shop is located at 1246 Lower Main St., Wailuku, HI 96793. Click here for Google Map.
Do you have parking at your location?
There is limited parking out front and there is street parking.
What are your hours?
Currently we are open on Saturdays from 7am to 1pm for pick-up only. You must pre-order to pickup – no drop-ins at this time.
How can I reach you regarding my online purchase?
Please use the contact page for all inquiries.
Do you offer refunds on purchases?
As a small business, we appreciate when customers choose to share donuts or merchandise with friends rather than canceling an order and requesting a refund. This helps our team operate efficiently and keeps our baking inventory counts accurate as well. Please contact us regarding a request for a refund. Refunds can be initiated 24 hours after your order was placed, but not sooner, due to our online software processing times. We appreciate your understanding.
Do you offer shipping for merchandise?
We now offer Free Shipping to the USA for any apparel, hats, stickers and non-food merchandise.
How does your Rewards Program work?
Earn 1 point for every $5 spent on most* items. Get a $5 coupon (or one free donut!) for every 10 Reward Points earned. You must register on our website to participate and login for evert purchase in order for your points to be collected.
*Some items may earn double (or more) points with purchase, and some items will not earn 1 point for every $5 spent, such as higher-tier Gift Cards.
How do Gift Cards work?
Gift cards are valid for one year from purchase date and can be used for purchases online.